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Services

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Customer Service Part 1

Clients and Service Excellence
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At the end of this course, you will:

  • Build an agreed set of customer service standards

  • Facilitate knowledge transfer

  • Build upon communication, negotiation and problem solving skills

  • Understand and consistently implement the customer service standards

  • Leverage enhanced communication, negotiation and problem solving skills in your own day to day interactions

  • Understand and implement key strategies for handling challenging customer situations

Customer Service Part 2

Meeting Client Needs
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At the end of this course, you will be able to:

  • Effectively facilitate problem resolution by handling complaints and providing solutions

  • Recognize the importance of positive language and attitude

  • Understand the basics of negotiation

Advanced Customer Service Training​

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Note: Participants should attend Customer Service 1 and 2 prior to attending

  • This course is a practicum where we explore some of our most pressing client issues and identify solutions

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